...
Users may raise Grievance regarding Paid Services or payments through customer support.
The Company will investigate within 10 days and notify the user of the results.
If notification cannot be made within the specified period, the Company will inform the user of the reasons and rescheduled handling date.
Article 14 Right of Withdrawal of Subscription
Users may exercise their right to withdraw from the purchase of Paid Services under in accordance with applicable laws, subject to the following limitations:
Where
If the Paid Service
...
has been used and its value is significantly diminished as a result.
If the Paid
...
Service is damaged or lost due to the user's
...
negligence.
If the
...
Paid Service's validity period has expired.
If
...
the Paid Service has already commenced (exceptions may apply for
...
partially provided services, where unused portions may still be eligible for withdrawal).
Users must exercise their right of withdrawal within seven (7) days from the date of purchase
...
.
If
...
the Paid Service is materially inconsistent with its advertised description or contractual terms, users may withdraw within three (3) months from the date of provision, or within thirty (30) days from the date the discrepancy was discovered or reasonably should have been discovered.
Users may notify their intention to withdraw either orally or in writing (including electronic
...
communication).
The Company will
...
provide multiple methods for withdrawal to facilitate the user's exercise of this right, beyond the method used for the initial purchase
...
.
...
In cases of dispute, the Company
...
bears the burden of proof regarding user liability or the provision of the service
...
.
Withdrawal may require
...
the return of the Paid Service, with the user
...
bearing the associated costs unless the withdrawal is due to the Company's fault.
Refunds will be
...
processed within three (3) business days of
...
receiving the returned service, or upon confirmation of the user's withdrawal request if no return is necessary. The Company will pay interest on any delayed refunds in accordance with applicable laws.
The Company will not impose penalties or claim damages against the user solely for exercising their right of withdrawal.
Article 15 Termination of Agreement
...