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Article 1 Purpose
The purpose of these Terms and Conditions is to stipulate the terms and conditions of use and procedures for various paid services provided by OverTheHand Co., Ltd. (hereinafter referred to as the “Company”) through the MASCOZ website (https://www.mascoz.com/ ), operated via the internet, mobile applications, etc.
Article 2 Effectiveness Enforcement and Modification of Terms
The content of these Terms and Conditions becomes effective on the specified effective date, once publicly posted on the website, service screens, or communicated to users via email, with user consent.
The Company may amend these Terms and Conditions to the extent that such modifications do not violate applicable laws, including the Consumer Protection in Electronic Commerce Act (hereinafter the “E-commerce Act”), the Act on the Regulation of Terms and Conditions (hereinafter the “Terms and Conditions Act”), the Act on Promotion of Information and Communications Network Utilization and Information Protection (hereinafter the “Network Act”), and the Contents Industry Promotion Act (hereinafter the “Contents Act”).
Matters not specified in these Terms and Conditions shall be governed by the Basic Telecommunications Act, the Telecommunications Business Act, the Network Act, and other relevant laws.
When amending these Terms and Conditions, the Company will specify the application date and reasons for the amendment alongside the current Terms and Conditions on the homepage’s main screen at least seven days (or 30 days if unfavorable or significant) prior to the application date, and will notify existing users via their latest registered email or SMS with details of the amended Terms and Conditions.
Users have the right to refuse any amendments to the Terms and Conditions in whole or in part. Users with objections Grievance to any amendments may terminate their service agreement by withdrawing their membership. However, terminating the agreement will result in loss of access to member-exclusive services.
If a user does not explicitly express their rejection of the amended Terms and Conditions within 10 days (or 30 days if significant or unfavorable) of the application date, the user is considered to have accepted the changes.
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Definitions of terms used in these Terms and Conditions are as follows:
Paid Service: Goods or services available for purchase through payment methods provided by the Company, with detailed types and content outlined on each purchase page.
Automatic Payment: A service that charges the registered payment method automatically, allowing for continuous service usage.
Cancellation of Subscription Withdrawal: The act of canceling the purchase of unused goods or services within the Paid Service.
Purchase: The act of paying for the Paid Service provided by the Company.
Refund: The process of returning the amount paid for Paid Service in cash or receiving a refund for a canceled purchase.
COZ: Virtual data used for services or purchases, purchased by members for a fee.
Interaction Points: Virtual data used for interactive play within the service, purchased separately from COZ.
Cyber Points: Non-monetary virtual data provided for free by the Company for efficient service usage, without any intrinsic value. Free Interaction Points and Free COZ are classified as Cyber Points.
Other terms used in these Terms and Conditions shall follow relevant laws and customary practices, unless specified otherwise.
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The Company may provide free Interaction Points and COZ based on usage history, which may expire if unused within a specified period.
Users can request correction of any error in point accumulation within a reasonable timeframe, which will be verified by the Company.
The Company may adjust, retrieve, or terminate Cyber Points periodically for operational, business, or technical reasons. The Company will give one month's prior notice for any adjustment.
Article 11 Test Beta Services
The Company may provide test beta services for a specified period.
Test Beta services may include data modification, addition, or deletion for stability. Points, avatars, and data related to test beta services may be reset after the test period.
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Users under 19 must obtain consent from a legal guardian before purchasing Paid Services. If consent is not obtained, Paid Services cannot be used.
For consent, legal guardians may use mobile verification, i-PIN, or fax, and will be notified of consent status and details via email.
Legal guardians can choose consent validity periods and will be notified 30 days before expiration to confirm extension.
Article 13 ObjectionsGrievance
Users may raise objections Grievance regarding Paid Services or payments through customer support.
The Company will investigate within 10 days and notify the user of the results.
If notification cannot be made within the specified period, the Company will inform the user of the reasons and rescheduled handling date.
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Article 20 Compensation for Service DefectsService Malfunctions
Major service defects will be compensated appropriately.
If a prior notice is absent, compensation will apply per contract provisions.
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